Privacy Policy
Privacy Policy
Privacy Policy
Effective Date: February 5, 2025
1. Information we collect
1. Information we collect
1. Information we collect
We collect various types of information in connection with the services we provide:
We collect various types of information in connection with the services we provide:
We collect various types of information in connection with the services we provide:
1.1 Information You Provide to Us
1.1 Information You Provide to Us
1.1 Information You Provide to Us
Account Information – When you create an account, we collect your name, email address, phone number, and company details.
Payment Information – If you subscribe to a paid plan, we collect your billing details, including payment method (handled securely via Stripe).
Communications – When you contact us via email or support channels, we collect messages and related information.
Account Information – When you create an account, we collect your name, email address, phone number, and company details.
Payment Information – If you subscribe to a paid plan, we collect your billing details, including payment method (handled securely via Stripe).
Communications – When you contact us via email or support channels, we collect messages and related information.
Account Information – When you create an account, we collect your name, email address, phone number, and company details.
Payment Information – If you subscribe to a paid plan, we collect your billing details, including payment method (handled securely via Stripe).
Communications – When you contact us via email or support channels, we collect messages and related information.
1.2 Information We Collect Automatically
1.2 Information We Collect Automatically
1.2 Information We Collect Automatically
Usage Data – We collect information about how you interact with our platform, including IP addresses, browser type, and device identifiers.
Cookies and Analytics – We use Google Analytics to track site performance and improve user experience. You can manage cookie preferences through your browser settings.
Usage Data – We collect information about how you interact with our platform, including IP addresses, browser type, and device identifiers.
Cookies and Analytics – We use Google Analytics to track site performance and improve user experience. You can manage cookie preferences through your browser settings.
Usage Data – We collect information about how you interact with our platform, including IP addresses, browser type, and device identifiers.
Cookies and Analytics – We use Google Analytics to track site performance and improve user experience. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
2. How We Use Your Information
2. How We Use Your Information
We use collected information to:
✅ Provide, operate, and maintain our services
✅ Process payments and manage billing
✅ Respond to support inquiries and provide customer service
✅ Improve service functionality and user experience
✅ Communicate updates, security alerts, and marketing messages (you can opt out at any time)
✅ Comply with legal and regulatory requirements
We use collected information to:
✅ Provide, operate, and maintain our services
✅ Process payments and manage billing
✅ Respond to support inquiries and provide customer service
✅ Improve service functionality and user experience
✅ Communicate updates, security alerts, and marketing messages (you can opt out at any time)
✅ Comply with legal and regulatory requirements
We use collected information to:
✅ Provide, operate, and maintain our services
✅ Process payments and manage billing
✅ Respond to support inquiries and provide customer service
✅ Improve service functionality and user experience
✅ Communicate updates, security alerts, and marketing messages (you can opt out at any time)
✅ Comply with legal and regulatory requirements
3. How We Share Your Information
3. How We Share Your Information
3. How We Share Your Information
We do not sell your personal data. However, we may share information in the following cases:
Service Providers – We use third-party vendors like AWS (cloud hosting), Stripe (payment processing), and Google Analytics (analytics tracking). These providers have access to limited personal data solely to perform their services.
Legal Compliance – We may disclose information if required by law or to enforce our rights.
Business Transfers – In the event of a merger, acquisition, or asset sale, user information may be transferred to the acquiring entity.
We do not sell your personal data. However, we may share information in the following cases:
Service Providers – We use third-party vendors like AWS (cloud hosting), Stripe (payment processing), and Google Analytics (analytics tracking). These providers have access to limited personal data solely to perform their services.
Legal Compliance – We may disclose information if required by law or to enforce our rights.
Business Transfers – In the event of a merger, acquisition, or asset sale, user information may be transferred to the acquiring entity.
We do not sell your personal data. However, we may share information in the following cases:
Service Providers – We use third-party vendors like AWS (cloud hosting), Stripe (payment processing), and Google Analytics (analytics tracking). These providers have access to limited personal data solely to perform their services.
Legal Compliance – We may disclose information if required by law or to enforce our rights.
Business Transfers – In the event of a merger, acquisition, or asset sale, user information may be transferred to the acquiring entity.
4. Your Rights and Choices
4. Your Rights and Choices
4. Your Rights and Choices
You have the following rights regarding your personal data:
🔹 Access & Update – You can request access to and correction of your personal information.
🔹 Deletion Requests – You may request account deletion by contacting us.
🔹 Opt-Out of Marketing – You can unsubscribe from promotional emails via the “unsubscribe” link in any email or by contacting us.
For any privacy-related requests, email us at support@pielabs.ai.
You have the following rights regarding your personal data:
🔹 Access & Update – You can request access to and correction of your personal information.
🔹 Deletion Requests – You may request account deletion by contacting us.
🔹 Opt-Out of Marketing – You can unsubscribe from promotional emails via the “unsubscribe” link in any email or by contacting us.
For any privacy-related requests, email us at support@pielabs.ai.
You have the following rights regarding your personal data:
🔹 Access & Update – You can request access to and correction of your personal information.
🔹 Deletion Requests – You may request account deletion by contacting us.
🔹 Opt-Out of Marketing – You can unsubscribe from promotional emails via the “unsubscribe” link in any email or by contacting us.
For any privacy-related requests, email us at support@pielabs.ai.
5. Data Security & Retention
5. Data Security & Retention
5. Data Security & Retention
We take reasonable security measures to protect your data against unauthorized access. While no method is 100% secure, we use industry best practices, including encryption and access controls.
We retain your information for as long as necessary to provide services and comply with legal obligations.
We take reasonable security measures to protect your data against unauthorized access. While no method is 100% secure, we use industry best practices, including encryption and access controls.
We retain your information for as long as necessary to provide services and comply with legal obligations.
We take reasonable security measures to protect your data against unauthorized access. While no method is 100% secure, we use industry best practices, including encryption and access controls.
We retain your information for as long as necessary to provide services and comply with legal obligations.
6. International Users & Legal Compliance
6. International Users & Legal Compliance
6. International Users & Legal Compliance
We comply with data protection laws, including:
✅ General Data Protection Regulation (GDPR) – Users in the EU have additional rights, such as data portability and restriction of processing.
✅ California Consumer Privacy Act (CCPA) – California residents can request access, deletion, and opt-out of data sales (though we do not sell data).
If you are located outside the U.S., note that your information may be processed in the U.S., where data protection laws may differ.
We comply with data protection laws, including:
✅ General Data Protection Regulation (GDPR) – Users in the EU have additional rights, such as data portability and restriction of processing.
✅ California Consumer Privacy Act (CCPA) – California residents can request access, deletion, and opt-out of data sales (though we do not sell data).
If you are located outside the U.S., note that your information may be processed in the U.S., where data protection laws may differ.
We comply with data protection laws, including:
✅ General Data Protection Regulation (GDPR) – Users in the EU have additional rights, such as data portability and restriction of processing.
✅ California Consumer Privacy Act (CCPA) – California residents can request access, deletion, and opt-out of data sales (though we do not sell data).
If you are located outside the U.S., note that your information may be processed in the U.S., where data protection laws may differ.
7. Changes to This Policy
7. Changes to This Policy
7. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or through our website.
Last Updated: February 5, 2025
We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or through our website.
Last Updated: February 5, 2025
We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or through our website.
Last Updated: February 5, 2025
8. Contact Us
8. Contact Us
8. Contact Us
If you have any questions about this Privacy Policy, contact us at:
📧 Email: support@pielabs.ai
📍 Address: 344 Thomas L Berkley Way, Oakland, CA 94612
If you have any questions about this Privacy Policy, contact us at:
📧 Email: support@pielabs.ai
📍 Address: 344 Thomas L Berkley Way, Oakland, CA 94612
If you have any questions about this Privacy Policy, contact us at:
📧 Email: support@pielabs.ai
📍 Address: 344 Thomas L Berkley Way, Oakland, CA 94612
